Refund Policy
Refunds, credits, and billing support
Byteline Technologies ("we", "us") provides bulk SMS and related digital services to business accounts. Please read this policy together with our Terms of Service and Privacy Policy. If you need jurisdiction-specific terms, have this page reviewed by qualified legal counsel.
Scope
This policy applies to prepaid wallet credits on the Byteline platform used to send bulk SMS and related services offered from your account. It is intended for transparency with business customers. Laws in your country may give consumers additional rights—where there is a conflict, mandatory law prevails.
Prepaid wallet credits
Wallet credits are purchased in advance and consumed when you send messages or use billable features. Except where required by law or as stated below, prepaid balances are generally non-refundable once credited, because pricing reflects telecom and platform costs already committed on your behalf.
Duplicate or erroneous charges
If you believe your Mobile Money or card account was charged twice for the same funding attempt, or charged the wrong amount due to a clear platform error, contact support within fourteen (14) days with your organization name, transaction reference, and proof of payment. We will investigate in good faith and, where we confirm an error, work with you and our payment partners on an appropriate correction.
Failed wallet funding
If a funding attempt fails or is reversed by the payment provider before credits are applied to your wallet, your bank or Mobile Money balance should reflect that outcome; you will not receive wallet credits for unsuccessful payments. If credits were applied incorrectly after a reversal, notify support with references so we can reconcile the ledger.
SMS delivery and service quality
SMS delivery depends on carriers, recipient devices, routing, and regulatory filters; we do not guarantee delivery to every number on every attempt. Wallet debits generally reflect messages accepted for sending by our SMS provider. If you see a systematic failure (for example widespread undelivered messages while your wallet was charged), open a ticket with campaign names, approximate times, and sample recipient numbers so we can review with our provider.
How to contact us
For billing, refund, or credit questions, email support@bytelinetechnologies.com with your registered email, organization name, and any transaction or campaign references. For commercial or partnership questions, email sales@bytelinetechnologies.com. We aim to acknowledge support requests within two business days.
Changes
We may update this policy from time to time. The date of the latest revision will be reflected in our records; continued use of the service after changes constitutes acceptance unless applicable law requires otherwise.